"Discover the Art of Uncommon Beauty."
Kakny: Where Passion Meets Distinctive Design...
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Small portion of design drawings
How long will my order take to arrive?
UNITED STATES
Arrival Time = processing time + Shipping time
processing time: 3 business days to pack & process your order.
Shipping time：Air express transportation (5 - 8 business days).
After you order about 10 working days or so can be delivered to your specified address, sometimes faster, encountered irresistible factors will be slightly delayed, under normal circumstances 95% of the orders can be normal fulfillment!
30-Day Money Back Guarantee,We offer a 30-day money back guarantee for all orders. Customers can initiate the refund process by contacting our support team within 30 days of receiving the product. kakny is committed to protecting every customer's rights and handles all returns and exchanges promptly and professionally.
We are confident in our products, all products are quality inspected before shipment, we take full responsibility for the quality of each product and work hard to ensure your satisfaction. If you are not satisfied with any of your purchases, please contact our support team at kakny@kakny.com and we will provide a solution to your situation.
How to Return?Please submit your return request to kakny@kakny.com and provide the reason for the return.
Our support team will follow up on your return request.
Place the item in its original packaging and return it to the address we provide.
After returning the package, please provide us with the tracking number.
How to Get a Refund or Exchange?Once we receive and process your return, we will initiate the refund or exchange.
Do not return items to the sender's address on the package, as it is not the return address and may affect the return process.
Send your return request via email to kakny@kakny.com stating the reason for return, and we will email you the return address.
Refund:All refunds will be issued using the original payment method used during checkout. The time frame to receive the refund will vary depending on the payment method used for the order. Please refer to the approximate processing times for different payment methods. Thank you for your patience.
Special Note:Return Conditions Any unauthorized returns or refund requests will not be accepted.
1:Do not use the sender's address on the package as the return address, as it is not the correct return address and may impact your return process.
2:To qualify for a return or refund, the item must be in its original condition and include all accessories, gifts, and packaging. We are not responsible for items lost, damaged during transportation, or not delivered to our return address.
Need Further Assistance?If you have any further questions, please feel free to contact us via email at kakny@kakny.com. We will respond within 24 hours.
At our core, we believe in designing and handcrafting every product well with heart and soul, and treating our consumers seriously, every product is unique and just like you! Our materials do not contain nickel or other harmful materials, we mostly use 925 sterling silver material, this material is very friendly to most people, will not be allergic (each product material is different, in the product description will be written), our product photos and the physical object is the same, because we adhere to the real shooting as much as possible to restore the product effect to show you to make sure that you receive the goods with the exactly the same as you see as well as the description!
We want your experience with us to be seamless and worry-free. That's why we offer a 30 day return policy, whether you collect or give it away, our jewelry brings joy and energy, jewelry is not just decorative, it also provides an intangible energy, and our commitment is to make sure you love every part of your purchase.
