SHIPPING

How long will my order take to arrive?

Arrival Time = processing time + Shipping time

processing time: 3 business days to pack & process your order.

Shipping time：Air express transportation (5 - 8 business days).

After you order about 10 working days or so can be delivered to your specified address, sometimes faster, encountered irresistible factors will be slightly delayed, under normal circumstances 95% of the orders can be normal fulfillment!

TRACK YOUR ORDER ：https://kakny.com/apps/parcelpanel

After the order is shipped, we will send you the tracking information and number by email or instagram, you can click here to enter your query.

Have an account?Great! Login and head over to your kakny account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?Don't worry! You can now create an account using the same email address you used to place your order, which will appear under “My Orders”. Once your order is processed and shipped, the tracking number will be sent automatically!

Order Tracking Inquiry Page：https://kakny.com/apps/parcelpanel

At present, we are able to offer shipping to the following countries: USA, Canada, Australia, New Zealand, Hong Kong, Singapore, Japan, Germany, France, Italy, UK, Austria, Belgium, Denmark, Finland, Ireland, Netherlands, Norway, Sweden, Switzerland.

We are headquartered in Hong Kong with studios in California and Pennsylvania.

Headquarters address: Unit C,9/F Winning House,No.72-76 Wing Lok Street Sheung Wan HongKong

At the final stage of checkout, Kakny will automatically calculate and display any taxes or VAT that we are required to collect based on your shipping address. Where applicable, we will remit these amounts to the relevant tax authorities.

For many small, non-high-value orders, no additional import tax or duty is charged on delivery, but this depends on your country’s policies and the total value of your order.

If your local customs office charges extra import duties, taxes or handling fees when your parcel arrives, these costs are the responsibility of the buyer. This is standard for international e-commerce orders.

VAT rates and whether VAT is charged will vary by country and will always be shown on the final checkout page.

Yes. Our website uses HTTPS and secure payment providers. Your payment details are encrypted and not stored on our servers.

We use HTTPS (Hypertext Transfer Protocol Secure) instead of HTTP, here are the differences:

Data encryption: HTTPS uses the SSL/TLS protocol to encrypt the data transmitted between your browser and our website. This means that your personal information and payment details are secure and cannot be intercepted by third parties.
Data Integrity: With HTTPS, the data you send and receive is protected from being altered or corrupted in transit. This ensures that the information you provide reaches our servers intact.
Authentication: HTTPS authenticates our website with a digital certificate. This ensures that you are connecting to a legitimate kakny® site and not an imposter site, protecting you from phishing attacks.
You can verify that you are visiting a secure page by locating the padlock icon in your browser's address bar and ensuring that the URL begins with “https://”. https://www.kakny.com

You can place an order on our website using a major credit card, debit card or PayPal. At this time, we do not accept checks or money orders. If Visa, MasterCard, Discover or AMEX card purchases exceed the customer's available credit limit or debit amount, kekny
will not be responsible for any bank charges. All orders are subject to acceptance.

Sorry, we currently do not support installment payments.

We offer two shipping options:
1. Free shipping on orders over $100 USD
2. Standard shipping fee of $10 USD

At the final stage of checkout, Kakny will automatically calculate and display any taxes or VAT that we are required to collect based on your shipping address. Where applicable, we will remit these amounts to the relevant tax authorities.

For many small, non-high-value orders, no additional import tax or duty is charged on delivery, but this depends on your country’s policies and the total value of your order.

If your local customs office charges extra import duties, taxes or handling fees when your parcel arrives, these costs are the responsibility of the buyer. This is standard for international e-commerce orders.

VAT rates and whether VAT is charged will vary by country and will always be shown on the final checkout page.

If you need to make any changes to your order, including cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order.

Please note that we strive to ship your order as quickly as possible and we may not be able to cancel or update your order upon request. Orders cannot be canceled or changed if we have already processed the shipment.

To cancel an order or change your address, please contact our convenient customer service at the bottom right corner of the store's homepage or send an e-mail with your order number to kakny@kakny.com

If you need to change the shipping address, please reach out within 24 hours of placing the order.

Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

To cancel your order or change your address, please contact our convenient customer service at the bottom right corner of the store homepage, or email kakny@kakny.com with your order number.