UNITED STATES

Arrival Time = processing time + Shipping time

processing time: 3 business days to pack & process your order.

Shipping time：Air express transportation (5 - 8 business days).

After you order about 10 working days or so can be delivered to your specified address, sometimes faster, encountered irresistible factors will be slightly delayed, under normal circumstances 95% of the orders can be normal fulfillment!

TRACK YOUR ORDER ：https://kakny.com/apps/parcelpanel

After the order is shipped, we will send you the tracking information and number by email, you can click here to enter your query.

Have an account?Great! Login and head over to your kakny account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?Don't worry! You can now create an account using the same email address you used to place your order, which will appear under “My Orders”. Once your order is processed and shipped, the tracking number will be sent automatically!

Order Tracking Inquiry Page：https://kakny.com/apps/parcelpanel

We currently only ship to the United States,Sorry.

We are headquartered in Hong Kong with studios in California and Pennsylvania.

Headquarters address: Unit C,9/F Winning House,No.72-76 Wing Lok Street Sheung Wan HongKong

At our core, we believe in designing and handcrafting every product well with heart and soul, and treating our consumers seriously, every product is unique and just like you! Our materials do not contain nickel or other harmful materials, we mostly use 925 sterling silver material, this material is very friendly to most people, will not be allergic (each product material is different, in the product description will be written), our product photos and the physical object is the same, because we adhere to the real shooting as much as possible to restore the product effect to show you to make sure that you receive the goods with the exactly the same as you see as well as the description!

We want your experience with us to be seamless and worry-free. That's why we offer a 30 day return policy, whether you collect or give it away, our jewelry brings joy and energy, jewelry is not just decorative, it also provides an intangible energy, and our commitment is to make sure you love every part of your purchase.

30-Day Money Back Guarantee,We offer a 30-day money back guarantee for all orders. Customers can initiate the refund process by contacting our support team within 30 days of receiving the product. kakny is committed to protecting every customer's rights and handles all returns and exchanges promptly and professionally.

We are confident in our products, all products are quality inspected before shipment, we take full responsibility for the quality of each product and work hard to ensure your satisfaction. If you are not satisfied with any of your purchases, please contact our support team at kakny@kakny.com and we will provide a solution to your situation.

How to Return?Please submit your return request to kakny@kakny.com and provide the reason for the return.

Our support team will follow up on your return request.

Place the item in its original packaging and return it to the address we provide.

After returning the package, please provide us with the tracking number.

How to Get a Refund or Exchange?Once we receive and process your return, we will initiate the refund or exchange.

Do not return items to the sender's address on the package, as it is not the return address and may affect the return process.

Send your return request via email to kakny@kakny.com stating the reason for return, and we will email you the return address.

Refund:All refunds will be issued using the original payment method used during checkout. The time frame to receive the refund will vary depending on the payment method used for the order. Please refer to the approximate processing times for different payment methods. Thank you for your patience.

Special Note:Return Conditions Any unauthorized returns or refund requests will not be accepted.

1:Do not use the sender's address on the package as the return address, as it is not the correct return address and may impact your return process.

2:To qualify for a return or refund, the item must be in its original condition and include all accessories, gifts, and packaging. We are not responsible for items lost, damaged during transportation, or not delivered to our return address.

Need Further Assistance?If you have any further questions, please feel free to contact us via email at kakny@kakny.com. We will respond within 24 hours.

Detailed Return and Refund Policy.

If you need to make any changes to your order, including cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order.

Please note that we strive to ship your order as quickly as possible and we may not be able to cancel or update your order upon request. Orders cannot be canceled or changed if we have already processed the shipment.

To cancel an order or change your address, please contact our convenient customer service at the bottom right corner of the store's homepage or send an e-mail with your order number to kakny@kakny.com

If you need to change the shipping address, please reach out within 24 hours of placing the order.

Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

To cancel your order or change your address, please contact our convenient customer service at the bottom right corner of the store homepage, or email kakny@kakny.com with your order number.

Air nature contains traces of sulfur and oxides, on the sterling silver has a certain corrosive effect, wear a period of time, silver will lose surface luster, is a natural phenomenon, no need to worry about, daily attention to maintenance, then the color luster has a relatively long time to maintain, but also with our complimentary tools to restore the brightening of the normal circumstances do not recommend using!

1. store in the original bag in a ziplock bag when not worn.
2. Please avoid contact with cosmetics, perfume, shower gels, disinfectants and other activities containing chemicals.
3. Sterling silver jewelry such as oxidation phenomenon can be used to restore our complimentary tools, normal conditions are not recommended.
4:Dodo gold products can not use silver wash or use brightening tools too hard to avoid damage to the surface layer.
5:Avoid pulling or strong collision when wearing.

The materials used in kakny jewelry consist of stainless steel or sterling silver or materials that meet safety standards and will not turn your skin green. We are confident in the quality of our craftsmanship already. No inferior products, no nickel or other harmful ingredients.

All our jewelry is nickel-free making it safe for sensitive skin. That being said, skin sensitivity may come from other materials such as, copper and brass. If you are allergic to those materials, please follow our jewelry materials guide to make informed decisions on your jewelry purchases with us.

All our jewelry is nickel-free making it safe for sensitive skin. That being said, skin sensitivity may come from other materials such as, copper and brass. If you are allergic to those materials, please follow our jewelry materials guide to make informed decisions on your jewelry purchases with us.

of our website is secure. We use HTTPS (Hypertext Transfer Protocol Secure) instead of HTTP, here are the differences:

Data encryption: HTTPS uses the SSL/TLS protocol to encrypt the data transmitted between your browser and our website. This means that your personal information and payment details are secure and cannot be intercepted by third parties.
Data Integrity: With HTTPS, the data you send and receive is protected from being altered or corrupted in transit. This ensures that the information you provide reaches our servers intact.
Authentication: HTTPS authenticates our website with a digital certificate. This ensures that you are connecting to a legitimate kakny® site and not an imposter site, protecting you from phishing attacks.
You can verify that you are visiting a secure page by locating the padlock icon in your browser's address bar and ensuring that the URL begins with “https://”. https://www.kakny.com

You can place an order on our website using a major credit card, debit card or PayPal. At this time, we do not accept checks or money orders. If Visa, MasterCard, Discover or AMEX card purchases exceed the customer's available credit limit or debit amount, kekny
will not be responsible for any bank charges. All orders are subject to acceptance.

Sorry, we currently do not support installment payments.

Is delivery free?

For your convenience, we offer two shipping options. Shipping is free on orders over $50. Standard orders cost $10 to deliver.

kakny is not responsible for any taxes/duties/fees on delivery. Different countries have different tax rates. Please check with your local post office for accurate information.

The quickest way to reach us is through the black chat window in the lower right hand corner of the home page of our website.
Or email: kakny@kakny.com